Shipping policy
How We Ship
All orders are shipped via PostNL through our shipping platform MyParcel, with full tracking. We ship tracked only, which ensures your package is insured, traceable at every step, and won't get lost. You will receive a Track & Trace code once your order has been dispatched.
Processing Time
Orders are shipped within 3 to 5 business days of payment confirmation, unless stated otherwise on the product page (for example made-to-order or pre-order items).
Shipping Times
Delivery times depend on your country and local customs processing. See estimated delivery times for your region on our FAQ page.
Customs & Import Taxes
Buyers are responsible for any customs duties and import taxes that may apply in their country. We are not responsible for delays caused by customs.
Damaged or Lost Packages
We are not responsible for packages damaged or lost in transit, however we will always do our best to help resolve the situation. If your item arrives damaged, please contact us immediately with photographic evidence and any written notes from the delivery person or courier so we can evaluate and find a solution.
Uncollected Packages
If a package is not accepted or collected by the recipient and is returned to us, the buyer is responsible for the cost of reshipping.
Questions?
Please contact us via our contact form if you have any questions about your shipment.