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SHIPPING
Where do you ship from?
We are based in the Netherlands and ship via PostNL as our standard shipping carrier.All packages are sent TRACKED (with a Track & Trace code).
Some of the Accessories - like T shirts, Blankets, Mugs and some Stationery items are printed on demand and dispatched from an external shipping location either in USA or EU depending on the location you order from.
For those items the disclaimer will be in the description.
How long will shipping take?
Items will be shipped after the completion and clearance of the payment the next 3 days unless specified otherwise. (for example for custom items or preorders)
*Delivery of your package is currently severly delayed due the pandemic and customs delays*
Rough shipping time estimations:
NL: 1 - 3 business days or longer
EU: 5 - 10 business days or longer
USA: 14 -30 business days or longer
OTHER COUNTRIES: 20 - 40 business days or longer
Do I have to pay customs and or import taxes?
Buyers are responsible for any customs and import taxes that may apply.
Inside the EU there are no customs costs, but for outside the EU you have to check the costs and tresholds with your local post office.
My package arrived damaged what now?
We are not responsible for damaged or lost mail but contact us and we will figure a way to fix things. All packages are insured.
If an item arrives damaged (provide evidence with a photo and the written note by the forwarder/delivery person), so we can evaluate it and open a case with our shipping carrier.
I did not pick up the package in time and it got send back, what now?
If an addressee does not accept/pick up a package and the order is shipped back to us, the buyer covers repeat shipping costs.
RETURNS & EXCHANGES
Can I return a purchase?
We accept returns and exchanges only for alrready made items in the Shop.
*Digital items, gift cards, custom orders and items on sale are non refundable and cannot be exchanged*
If you have purchased an already made item from our Shop, send us a message and you can return the item within 14 days of purchase under the condition that the item is unused and undamaged.
💜 Contact us within 3 days of delivery.
💜 Follow our instructions and dispatch items back within 14 days of delivery with the proof of postage.
💜 After the item is received a refund or exchange will be issued.
What are the conditions of return?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When will I get a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
EMBROIDERY PATTERNS
Why are are there no JEF files in big size Patterns?
Sadly the Embroidery program limits the hoop size export for JEF files.
Good news is that the machine can read DST files without issues, so you can use those to replace the JEF files when making plushies of bigger sizes 6x10 inch / 15.24 x 25.4 cm and on.
Which are the common Hoop sizes included?
Each pattern will state the size in the description and cover image if there is just a few of them available. For example small charms come just in one size and some Embroidery heavy patterns with applique do not include small sizes.
The patterns are designed for these common Embroidery Machine Hoop sizes:
✂ 4x4 inch / 10x10 cm
✂ 5x7 inch / 13x18 cm
✂ 6x10 inch / 15.24 x 25.4 cm
✂ 7x12 inch / 18x30 cm
✂ 8x14 inch / 200x360 cm
If you require a different hoop size not listed here, you can always contact us for a resize.
Can I sell the plush made from your Patterns?
✅ Selling the creations you make with this pattern is permitted if credit is provided. (You can add the plushies to your shop, sell them at conventions, make them as gifts,..).
❌ You are not allowed to sell this pattern or any modifications of this pattern itself and claim it as your own. You cannot reuse any pieces of this pattern for your own patterns either. (For example use our body pattern and attach a different head on, to sell as your own pattern is not allowed).
❌ Using the patterns for mass production is not allowed.
Can I create merchandise or other items with these pattern designs?
❌ You are not allowed to use any of the designs from patterns for any other items than plushies.
Creating stickers, cards or any other merchandise with it is NOT allowed.
Can I share this pattern with my friends?
No, you are not allowed to share or distribute the pattern in any way. Regular pattern terms and conditions still apply.
It is the common etiquette for any digital patterns and projects.
Can I get a refund?
Due to the instant download nature of this product refunds are NOT possible. Please read carefully before purchase.
There will be NO refunds made because of not reading the tittles, photos and descriptions clearly stating the listing is a digital item.
For more information or questions feel free contact us.
Can I order an exclusive Pattern Licence?
Yes that is possible, keep in mind the prices are very high for those.
An Exclusive Embroidery Pattern Licence means the designed pattern will be for you only, I will not sell the pattern or plushie made from it in my shop at any point.
Starting prices:
💜 Exclusive Simple Embroidery files 90€ / 102$ +
💜 Exclusive ITH & complex Embroidery files 280€ / 316$ +
I can provide you with an exact price quote via messages if you are unsure of the category your request falls in.
If you are looking for patterns for manufacturing or other commercial uses, that falls in a different category not listed here. We will discuss the exact terms and prices via messages.
SEWING PATTERNS
What is included in the Sewing Patterns?
✂ PDF Sewing template
✂ Face or Details as Embroidery files addition
✂ Beginner friendly Photo Tutorial
✂ Text file with links to our YouTube video tutorial playlist
Are the Sewing Patterns beginner friendly?
Yes, all our patterns are designed with beginners in mind and strive to teach you the journey of creating your favorite companion in plushie form.
Our Sewing Tutorials include:
✂ Description, Materials and Tools
✂ Printing and cutting the pattern
✂ Sewing details
✂ Sewing the pieces together
✂ Clipping fabric and turning
✂ Assembling the plushie
✂ Thread chart and pattern template
✂ Pattern marking instructions
✂ Printable Sewing Pattern
Can I Commission a Sewing Pattern?
Sorry, we do not offer Sewing Pattern commissions at this moment. Only Embroidery Patterns are available as commissions.
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