💜 Discounts don't stack so you will not be able to enter multiple ones.

💜 Make sure there are no bundles in your cart. Bundles already have a discount so they will not stack with extra coupons on top.

💜 We are based in the Netherlands and ship via DPD as our standard shipping carrier.

💜 All packages are sent TRACKED (with a Track & Trace code) and insured.

💜 Some of the Accessories - like T shirts, Blankets, Mugs and some Stationery items are printed on demand and dispatched from an external shipping location either in USA or EU depending on the location you order from. For those items the disclaimer will be in the description.

💜 Items will be shipped after the completion and clearance of the payment the next 3 days unless specified otherwise. (for example for custom items or preorders).

Estimated shipping timeframes:

• 🌷 Delivery time to the Netherlands takes 1 to 3 business days
• 🌍 Delivery to the European Union may take up to 5 to 7 business days
• 🗽 Delivery times to the USA may range from 7 to 12 business days or even longer
• 🌏 For other countries, shipping may take anywhere from 6 to 15 business days, or possibly even longer

💜 Customs and post office delays can significantly impact package delivery times and we have no control over it.

💜 Buyers are responsible for any customs and import taxes that may apply.

💜 For shipments within the EU, there are no customs costs. However, for shipments outside the EU, it is important to verify the costs and thresholds with your local customs or post office.

💜 All packages are insured. In case of a missing or damaged package, contact us and we will take action right away.

💜 If an item arrives damaged (provide evidence with a photo and the written note by the forwarder/delivery person), so we can evaluate it and open a case with our shipping carrier.

💜 In the event that the intended recipient declines or fails to collect the package, resulting in it being returned to us, the buyer will be responsible for the repeat shipping fees.

❌ Digital items, gift cards, custom orders and items on sale are non refundable and cannot be exchanged. ❌

💜 We accept returns and exchanges only for already made items in the Shop.

💜 If you have purchased an already made item from our Shop, send us a message and you can return the item within 14 days of purchase under the condition that the item is unused and undamaged.

💜 Contact us within 3 days of delivery.

💜 Follow our instructions and dispatch items back within 14 days of delivery with the proof of postage.

💜 After the item is received a refund or exchange will be issued.

💜 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

💜 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

💜 Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

💜 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

💜 If approved, you’ll be automatically refunded on your original payment method.

💜 Please remember it can take some time for your bank or credit card company to process and post the refund too.

Each Pattern order includes:

• 💜 Specified Pattern Size
• 💜 Embroidery File Types DST, EXP, HUS, JEF (for 4x4 and 5x7 sizes), PES, VIP, XXX Embroidery files in a ZIP format
• 💜 Thread Color chart guide
• 💜 Terms & Conditions for patterns

⭐ Feel free to try out our FREEBIES before making a purchase to get an idea.

💜 Sadly the Embroidery program limits the hoop size export for JEF files.

💜 Good news is that the machine can read DST files without issues, so you can use those to replace the JEF files when making plushies of bigger sizes 6x10 inch / 15.24 x 25.4 cm and on.

💜 Just like with JEF, we are unable to export VP3 files due to the software limitations.

💜 We are unable to provide the files since there is no way to test them and assure their quality. You can use an Online Converter in order to convert the file and test them yourself.

💜 Each pattern will state the size in the description and cover image if there is just a few of them available. For example small charms come just in one size and some Embroidery heavy patterns with applique do not include small sizes.

💜 The patterns are designed for these common Embroidery Machine Hoop sizes:

• ✂ 4x4 inch / 10x10 cm
• ✂ 5x7 inch /  13x18 cm
• ✂ 6x10 inch / 15.24 x 25.4 cm
• ✂ 7x12 inch / 18x30 cm
• ✂ 8x14 inch / 200x360 cm

💜 If you require a different hoop size not listed here, you can always contact us for a resize.

✅ Selling the creations you make with this pattern is permitted if credit is provided. (You can add the plushies to your shop, sell them at conventions, make them as gifts,..). 

❌ You are not allowed to sell this pattern or any modifications of this pattern itself and claim it as your own.

❌ You cannot reuse any pieces of this pattern for your own patterns either. (For example use our body pattern and attach a different head on, to sell as your own pattern is not allowed).

❌ Using the patterns for mass production is not allowed.

❌ Designs from patterns are strictly restricted for use on plushies only and cannot be utilized for any other items or formats.

❌ Creating stickers, cards, or any other merchandise is strictly forbidden.

⭐ All designs are created by Nina and safeguarded by copyright.

❌ No, you are not allowed to share or distribute the pattern in any way. Regular pattern terms and conditions still apply. This is the common etiquette for any digital patterns and projects.

⭐ All designs are created by Nina and safeguarded by copyright.

❌ Due to the instant download nature of this product refunds are NOT possible. Please read carefully before purchase.

❌ There will be NO refunds made because of not reading the tittles, photos and descriptions clearly stating the listing is a digital item.

For more information or questions feel free contact us.

💜 Yes that is possible, keep in mind the prices are very high for those.

💜 An Exclusive Embroidery Pattern Licence means the designed pattern will be for you only, we will not sell the pattern or plushie made from it in the shop at any point.

Starting prices:

⭐ Exclusive Licence Keychain or Blob Style starts at 360€ / 396$ +

⭐ Exclusive Licence ITH & Complex Style Embroidery files start at 450€ / 495$ +

Nina can provide you with an exact price quote via email if you are unsure of the category your request falls in.

💜 If you are looking for patterns for manufacturing or other commercial uses, that falls in a different category not listed here. We will discuss the exact terms and prices via email.

Each Sewing Pattern includes:

• 💜 PDF Sewing Pattern templates
• 💜 Face or Details as Embroidery files addition, complete with Thread Colour chart guide
• 💜 Beginner friendly Photo Tutorial
• 💜 Text file with links to our YouTube video tutorial playlist
• 💜 Terms & Conditions for patterns

💜 Yes, all our patterns are designed with beginners in mind and strive to teach you the journey of creating your favourite companion in plushie form.

Our Sewing Tutorials re composed of:

• 💜 Description, Materials and Tools
• 💜 Printing and cutting the pattern
• 💜 Sewing details
• 💜 Sewing the pieces together
• 💜 Clipping fabric and turning
• 💜 Assembling the plushie
• 💜 Thread chart and pattern template
• 💜 Pattern marking instructions
• 💜 Printable Sewing Pattern

❌ We currently do not provide Sewing Pattern commissions. Only Embroidery Patterns can be commissioned since Nina specialises in those.